The 5S Store PO Box 834 Pepperell MA 01463 Tel: (978)842-4610 Fax: (978)842-4633 Mon-Fri 9am-5pm EST
Shipping Policy
Standard Delivery:
Estimated delivery time 3-7 business days.
All order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST are processed the next business day. All packages are delivered Monday
through Friday.
Stock items ship out with in 24-48 hours, unless otherwise noted.
NOTE: Many of our items are drop shipped directly from the manufacturer. As such, you may receive multiple packages.
Shipping
United Parcel Service (UPS) is the package service used by The 5S Store. Unless otherwise requested, all orders are shipped via UPS Ground service.
Expedited methods of shipping are also available, such as UPS Next Day Air, and UPS 2nd Day Air. There is no guarantee that order received after 12 pm EST will ship the same day. We suggest you call to verify same day shipments. NOTE: UPS Next Day Air requests on Friday are guaranteed delivery on the next business day (business days are Monday through Friday), this does not include Saturdays. Saturday deliveries must be specifically requested.
The 5S Store is not held responsible for any delays UPS may incur due to circumstances beyond their control. This would include but not limited to: weather conditions, mechanical delays, equipment failures.
The 5S Store is not held responsible for any delays UPS may incur due to incomplete address information, or wrong address information provided by the customer.
All packages are insured when they leave The 5S Store. If a package is damaged in shipment , you should not accept the package without appropriate documentation of damage. The 5S Store is not responsible for merchandise damaged in shipping.
Shipping Rates
We charge per UPS published rates. Note: We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.
Canadian
Packages ship UPS Standard to Canada
The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.
International
Packages ship UPS Worldwide Expedited and UPS Worldwide Express.
The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.
