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Shipping policy

Standard Delivery:

  • Estimated delivery time 3-7 business days.
  • All order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST are processed the next business day. All packages are delivered Monday through Friday.
  • Stock items ship out within 24-48 hours, unless otherwise noted.
  • Large quantity purchases may add 1-3 business days to shipping. Item(s) may also be bulk packed.
  • Items which are made to order ship out in 5-7 business days.
  • Custom items can take between 5-15 business days to ship.

NOTE: Many of our items are drop shipped directly from the manufacturer. As such, you may receive multiple packages.

Shipping

  • United Parcel Service (UPS) is the package service used by The 5S Store. Unless otherwise requested, all orders are shipped via UPS Ground service.
  • Expedited methods of shipping are also available, such as UPS Next Day Air, and UPS 2nd Day Air. There is no guarantee that order received after 11 am EST will ship the same day. We suggest you call to verify same day shipments. NOTE: UPS Next Day Air requests on Friday are guaranteed delivery on the next business day (business days are Monday through Friday), this does not include Saturdays. Saturday deliveries must be specifically requested.
  • The 5S Store is not held responsible for any delays UPS may incur due to circumstances beyond their control. This would include but not limited to: weather conditions, mechanical delays, equipment failures.
  • The 5S Store is not held responsible for any delays UPS may incur due to incomplete address information, or wrong address information provided by the customer.
  • All packages are insured when they leave The 5S Store. If a package is damaged in shipment , you should not accept the package without appropriate documentation of damage. The 5S Store is not responsible for merchandise damaged in shipping.

Shipping Rates

  • We charge per UPS published rates.

Note: We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.

Canadian

  • Packages ship UPS Standard to Canada
  • The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.

International

  • Packages ship UPS Worldwide Expedited and UPS Worldwide Express.
  • The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.

Satifaction Guarantee

HASSLE FREE RETURNS

We want you to be 100% satisfied with your decision to buy from The 5S Store and that's why we're offering this bold "No Risk, No Stress, Try It" guarantee. It’s very simple. If you're not happy with a product you’ve purchased from us, we’re going to make it right.

Here’s how it works:

  • If you are not 100% satisfied with your purchase you may return it for a full refund within 30 days of it being delivered to you regardless of whether it's been used. We'll even cover the *shipping costs to send it back to us. How’s that for NO RISK?!
  • Returns of unused product after 30 days will receive a store credit for up to 365 days from the day of purchase.
  • Custom items can be returned if they were received damaged or do not match the approved proof on file.

Here's the simple, easy process for returning product to us:

  1. Please call (978)842-4610 to speak to one of our 5S Solutions Representatives.
  2. We'll email you a RMA # with shipping instructions.
  3. We'll process your refund or store credit within 7 business days of receiving the material.
  4. We'll email you once the refund or credit has been processed.

* Restrictions Apply: Free return shipping is via UPS ground service and only from within the United States. Does not apply to freight shipments. Does not apply to Canadian and International return shipments. Management has the right to deny refunds in certain circumstances.

Mi9 Retail